Following the lockdown closures of non-essential retail since March 2020, we are aware that the provider (RG Financial) for our Mahon Point Gift card has deducted administration fees during periods where the centre was not fully open.
We apologise for any inconvenience this has caused to our customers and we would like to provide further information and help.
The €3.00 administration monthly fee which commences after 13 months from the original date of a purchase of a gift card is in line with the regulations laid down by the Financial Conduct Authority. The Financial Conduct Authority monitor and regulate any business who operate preloaded gift card schemes such as the one at Mahon Point and elsewhere. Customers are made aware of this fee at time of purchase and it is also listed in our Terms and Conditions on our website.
We are unable to stop the fee deduction during the lockdown periods as this function is performed directly by MasterCard, the card issuer, and out of our control. However, as we are conscious that the Centre was not fully operational or accessible to all customers, we are happy to reimburse any monthly fees taken during the lockdown periods, see the dates below:
- 27th March – 15th June 2020
- 24th October – 2nd December 2020
- 1st January – 17th May 2021
Please note that all fees taken outside the dates above are non-refundable.
How to get your refund
If you are eligible for a refund for fees taken during the dates above, please bring your gift card to the Customer Service Desk at Mahon Point or email email@example.com. A member of our team will be happy to assist and refund you.
We would like to thank you for your business and look forward to seeing you soon.
For more information on our Gift Card, click here.