Information & Assistance

Services

  • Customer Services is located near the west entrance, opposite Next. Our Customer Services staff will help you with locating stores, Gift Card purchases, Lost & Found, Paying Bills, Transport information, Party Booking, faxing, Photocopying, and any other queries or comments you may have.
  • First Aid – If you ever require First Aid, rest assured that we have fully qualified customer Safety Officers on duty at all times with a First Aid Room available when needed.
  • Disabled Access and Facilities – With our disabled facilities, it couldn’t be easier to get around to your favourite stores.

Our Shop Mobility Unit (located beneath the Tesco car park deck) provides both manually or mechanically powered wheelchairs free of charge. You do not need to be registered disabled to utilise these facilities, simply present a form of official identification. Wheelchairs are also available outside of normal trading hours by asking a member of our Customer Services or Security.

Both disabled toilets and designated disabled parking spaces are available at Mahon Point.

In response to customer needs and feedback, we have developed a changing area for older children and young adults with special needs or disabilities. Located on the ground floor within our existing award-winning baby changing room, the new facility offers a comfortable, safe, clean and private area for changing.

In addition, we recognize that not all disabilities are visible. We want to ensure that all of our customers feel comfortable using our facilities and are entitled to extra support if needed, so please be mindful that not all disabilities are always obvious. The signage on our disability toilets reflects this.

Technology & Connectivity

  • FREE Internet Access is available throughout the food court on the upper level, enabling you to stay connected whilst enjoying a meal from one of our many restaurants.
  • Hot Desks are also in operation, allowing you to catch up on emails or tend to other online errands during your visit.
  • Surfbox Internet kiosks & printing kiosks with scanning and photocopying facilities are available on the Mezzanine (behind customer services, beside Boston Beauty and the Red FM Pod ). This allows customers to browse the internet, and print tickets, CVs boarding passes and receipts.

For kids

  • Kids Kiddez Kabs are available for rental at an hourly rate from the Customer Service Desk. Toddlers can enjoy “driving” around the shopping centre while mums and dads shop at their leisure.