Posted June 23rd and updated July 7th 2023.
Dear Customers,
Due to circumstances beyond our control, we are currently unable to sell or accept gift cards at Mahon Point Shopping Centre. This situation arises from UAB PayrNet, the payments firm responsible for managing the funds of gift cards, having their licence revoked.
We understand that this may be concerning and inconvenient, and want to assure you that this issue is not confined to our shopping centre, but it is affecting other centres and service providers across Ireland and Europe that also use the services of UAB PayrNet.
At this stage, the full implications and the timeline for a resolution are not completely clear. However, we are working closely with the gift card provider and exploring every possible avenue to rectify the situation as swiftly as possible.
In the interim, we sincerely apologise for any inconvenience this may cause and appreciate your understanding. We will continue to provide further updates as more information becomes available.
For any further information, please contact the gift card provider, RG Financial via https://www.rgfinancial.eu/
Please see below some Frequently Asked Questions (FAQs)
1. Q: Why can’t I purchase or redeem a gift card at the moment?
A: We are currently unable to sell or accept gift cards due to an issue with UAB PayrNet, the Electronic Money Institution (EMI) responsible for managing the funds of our gift cards, whose licence has been revoked. This is beyond our control, and we are exploring every possible solution to rectify the situation.
2. Q: What are you doing to rectify the situation?
A: We are working closely with the programme manager of our gift card scheme to expedite the move to a new Electronic Money Institution called Paynovate.
3. Q: Is this issue specific to this shopping centre?
A: No, this issue is not confined to our shopping centre. It is affecting other centres and service providers across Ireland and Europe that use the services of UAB PayrNet.
4. Q: How long is this situation expected to last?
A: At this stage, we do not have a clear timeline for resolution. We are working closely with the programme manager to rectify this situation as quickly as possible and will provide updates as we have them.
5. Q: What happens to the gift card I already bought?
A: We are working diligently to address this issue, and as soon as the situation with UAB PayrNet is resolved, you should be able to use your gift card as normal. We apologise for any inconvenience caused and appreciate your understanding.
6. Q: Will my card lose value during the period it is unusable?
A: No. Card management fees will not be applied to cards during the period they are not usable.
7. Q: Are all types of gift cards affected by this issue?
A: Yes, all gift cards that are issued by UAB PayrNet – the Electronic Money Institution – whose licence was revoked, are affected.
8. Q: Can I have a refund of my gift card monies as per the terms and conditions.
A: Unfortunately, not at this stage as all card services are currently unavailable, as UAB PayrNet, the Electronic Money Institution responsible for managing the funds of the gift cards licence has been revoked. This is beyond our control we are working to resolve the situation.
9. Q: What alternative payment methods can I use?
A: In the meantime, customers are still able to make payments using cash, debit cards, and credit cards. We apologise for any inconvenience caused.
10. Q: Who is UAB PayrNet?
A: UAB PayrNet is the electronic money institution that manages the funds for our gift cards. Unfortunately, they have recently had their licence revoked, leading to the current issue.
11. Q: Where can I get more updates about this situation?
A: We will continue to keep our site management team informed and will provide further updates as more information becomes available. Please check our website or in-store signage for updates or ask any member of our customer service team.
12. Q: Who can I contact if I have more questions or need further information?
A: Please feel free to reach out to our customer service team for any further questions or clarifications. We are here to help and support you through this issue. As per gift card terms & conditions refer also to gift card program manager at https://www.rgfinancial.eu/