Zara is the leading company located in the most privileged sites of major cities including Cork. We offer our customers the latest fashions at accessible prices. From the stores, we transmit to our creative teams the demands of the public so that our womens, mens and kids fashion is styled for today’s world, with casual wear to classic ranges as well as accessories, footwear and lingerie.
Telephone: 1800 946 584
Webchat: Click here (Available Monday to Friday 9 am to 7:30 pm, Saturday 10:00 am to 4 pm)
Please note that Zara cannot take phone calls anymore and below is their new procedure:
- The customer can contact a member of the Zara team through the chat feature online.
- They must have a profile created in order to do so.
- The customer must click on the profile icon, then click ‘help’ scroll down to the end and click ‘contact it then shows the customer the times that are available to contact a member of staff.
- Also in this help option there is a lot of information regarding returns, gift cards, exchanges etc. for online purchases.
- If a customer is enquiring about a product or size there is an option on Zara.com to show in store availability if they scroll down to the end of that product.
- They cannot take size requests or holds from customers ringing the Mahon Point customer service desk as they do not offer this kind of service anymore. Advise them to call in store to us or check the in store availability on Zara.com.
- If our store in Mahon Point does not show up on the in store availability we do not have the item. Zara.com helps with all customers online needs, or any queries they may have.
In store –
- A customer can come in store and speak to a member of staff or a manager if they need assistance.
- There is a number a manager can ring if they need assistance with a certain issue e.g. enquiring about where a customer’s online order is.
- There is no number a customer can ring for enquiries or complaints but they can do this by using the chat function or speak to a manager in store.
- The number on google for Zara Mahon Point is 1800 946 584, this is an automated message that informs the customer on our opening times, exchanges and returns etc.
- Monday to Wednesday: 9.30am to 7pm
- Thursday & Friday: 9.30am to 9pm
- Saturday: 9.30am to 7pm
- Sunday: 11am to 6pm