Thank You and Welcome Back!

A Big Thank You

On behalf of the team here at Mahon Point Shopping Centre and all our retailers, we would like to welcome you back and sincerely thank you for your continued support, understanding and co-operation during this difficult and unprecedented time.

While our Centre never closed during lockdown, as essential retail remained open, we are delighted to announce the re-opening of many of our stores from Monday 15th of June.

We also want to say a big thank you to all our front-line workers that have kept essential retail stores open and running during  lockdown, and to all that have truly gone the extra mile over the past few months.

For a list of the stores that will open from June 15th, please click here.

We hope that you will continue to shop local and support local employment in our Shopping Centre.

What to expect when you return after June 15th

At Mahon Point Shopping Centre, we wish to assure you that the safety of our staff, retail partners and customers is our top priority.

Due to Covid-19, the shopping experience needs to evolve from leisurely browsing to a more purposeful event.  We hope you all will be safe and responsible in this new shopping environment.

Your experience of shopping with us in-centre will be a little different so please bear with us and our retailers during this new transition.

Below you will find all our measures that we have taken, in accordance with HSE guidelines, and implemented in-centre to ensure the safety of both our staff and customers and to provide a safe and enjoyable shopping experience for all of our customers.

Sanitisation Programme

A specialist cleaning company has been contracted to undertake a comprehensive disinfection and sanitisation of all our public areas, inclusive of the following:

  • Public malls
  • Public washrooms
  • Reception area
  • Food court
  • Public lifts
  • Touch surfaces – handrails, benches, bins, planters, doors, information points, stairwells, and moving walkways.

This process is certified to comply with the current best standards and practice. Click here to see details of certification.

It will be repeated at regular intervals as necessary going forward.

Routine Cleaning

Our cleaning team, throughout the day and every day, will continue to clean down all touch surfaces with approved disinfectants and sanitisers.

Sanitising Stations

Sanitising stations will be available at all our entrances for visitors to use for their own protection.

Social Distancing Programme

The Centre has marked and laid out clear guidelines, based on public health advice, on what distancing people should adhere to while in the Centre.

Floor decals are located throughout the centre to both inform and create customer separation where possible including public toilets, the food court, escalators and public lifts.

Mall Access for Customers

At each mall entrance, one set of automatic doors will be designated as ‘Entry Only’ and another will be designated as ‘Exit Only’. Floor decals and signage will direct patrons in the correct direction as you approach the entrance and exit to create customer separation.

Customer Seating

All public customer seating has been removed in the short-term for customers’ safety.

Protective Glass Screens

At our Customer Service counter a protective glass screen to protect staff and customers is being installed.  Customers queuing at the desk will be limited to two at a time.

Queuing Policy for Retailers on the Mall

In an effort to maintain social distancing retailers will reduce the flow and quantity of customers into stores and curtail capacity to ensure the correct staff to customer ratio in store at any given time.

The flow of customers in and out of our stores will be managed by a retailer staff member stationed at the front entrance door who will also manage any queue that forms outside the store. Where queues are formed on the public mall, we have provided demarcation lines showing 2-metre gaps that should be maintained between customers.

Each retailer will be responsible for queue management for their own store. We urge you to cooperate with the staff of each store to assist in making the experience safe for all.

Food Court, Restaurants and Cinema

These units will remain closed until further notice but we hope to see them open soon.

Security Team

Our Security Team will actively remind and encourage shoppers to maintain proper distance from fellow shoppers and workers and to refrain from shopping in groups.

We would appreciate your co-operation with our staff members during this time.  If you have any questions, please feel free to approach them.

Closed Areas & Services

Until such time as it is deemed safe to reopen, the following areas and services at the Centre will remain closed;

  • The Community Room and all associated classes.
  • The Kids Zone play area.
  • The Party Zone in the Food Court.
  • The Kiddie Kabz hire service.
  • Hot Desks and Comfort Zone
  • Style Advisor Service
  • Public WIFI
  • Capacity in our public washrooms will be reduced to reflect social distancing guidelines.

Staff Training

All Mahon Point staff and colleagues have been properly trained on the maintaining of social distancing at work and ensuring good hygiene practices, such as frequent hand washing and respiratory etiquette, to protect against infection.

Masks and gloves are available to our team members and they are encouraged to wear them as they see fit, but it’s not compulsory. Should the government change the guideline on this then we will change accordingly

Farmers Market

Our Farmers Market continues to run weekly every Thursday (since May 21st) but with limited stall numbers and a social distancing programme.  Each stall holder is responsible for queue management within their own area. The market operates with controlled entrance / exit points, sanitisation stations along with all seating areas being removed.

Opening Hours

The core opening hours for the centre will be as follows:

  • Monday to Wednesday – 9.30am to 7pm
  • Thursday & Friday – 9.30am to 9pm
  • Saturday- 9.30am to 7pm
  • Sunday and Bank Holidays – 11am to 6pm

However, please note opening hours by store will differ initially.  Please contact the relevant retailer to confirm their hours before visiting.  Store phone numbers can be found here.

Again, on behalf of all of us at Mahon Point Shopping Centre, we would like to welcome you back and sincerely thank you for your continued support, understanding and co-operation during this difficult and unprecedented time.

Should you have any questions about any of the above, please email us at info@mahonpointsc.ie or call 021 4972800. Or while at the Centre please feel free to contact any member of our Security Team or our Customer Service Team at the reception desk.

We look forward to our customers returning to the Centre as we slowly return to normality.

Working Together, That’s The Point.

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